The Complaint Reach or complaint redressal mechanism at the Bureau of Indian Standards (BIS) is managed centrally by the Complaints Management and Enforcement Department (CMED) at BIS headquarters, New Delhi.

Key points about BIS complaint handling and reach:

  • Complaints related to BIS certified products (ISI marked), laboratory services, hallmarking, standard formulation, or even complaints against BIS staff or officers can be lodged.
  • BIS maintains a well-established, transparent complaint redressal procedure with centralized recording and tracking of complaints.
  • The CMED functions as a direct interface between BIS and consumers to ensure prompt attention and speedy resolution of grievances.
  • Public Grievance Officers are available at all Regional and Branch Offices of BIS to assist consumers.
  • BIS undertakes enforcement actions such as search and seizure, prosecution of offenders, and market surveillance based on complaints.
  • Complaints can be filed via email to complaints[at]bis[dot]gov[dot]in, by phone/fax, or through online portals such as the Consumer Online Resource and Empowerment (CORE) Center.
  • For further assistance, the head of CMED can be contacted at BIS headquarters in New Delhi.

The system ensures broad complaint reach covering all levels of BIS activities and geographic regions, aiming to protect consumer interests and uphold quality standards.

This framework ensures consumers are empowered to reach BIS with their grievances effectively and receive appropriate action and feedback.

If you want, I can provide links or direct you how to file complaints online for BIS.

Related

What specific issues do consumers most frequently report in BIS complaints

How effective is BIS’s complaint redressal process in resolving issues quickly

What types of complaints against BIS-certified products are most common

How does BIS ensure transparency and accountability in handling grievances

What improvements can be made to BIS’s complaint registration system to enhance user experience

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